Farm Store Direct – Loyalty, Call-Ahead & Online Ordering
D2C Customer Experience & Retention
About The Project
This project unified Manning Farm Dairy’s customer experience by offering online pre-orders, call-ahead options, and an in-store milk loyalty program. Designed to simplify purchases and reward loyal customers, it helped deepen relationships while streamlining farm store operations.
Achievements
Boosted average order size by 15% with online pre-orders
Reduced in-store wait times by up to 30%
Improved customer satisfaction with easier access and convenience
Expanded reach to rural customers through pickup and call-ahead options
© 2025 Made by Taylor Manning
